LM
Larry M
1 reviews | Active since May 2016
10 May 2019, 11:58
*******
A serious bunch of unprofessional people.
No empathy, no after sales service. We had our equipment moved to our new property...it was done on 2 May. Received an invoice on 8 may, including an overdue account notice at 3am on 9 may at 8pm on 9 May we had no internet. On 27 March I asked for discount on the on the R950 fee, due to various reasons and nobody responded. today you tell me that it is SOP to ask such a fee. no wonder people leave this company. ******* that is all you are.
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Replies (3)
Sonic Telecoms's replyOfficial
10 May 2019, 12:36Hi Larry,
Thanks for informing us of your grievances. Please note that your sales consultant has tried her utmost best to try and assist you with a discount but unfortunately, it would not have been feasible.
You have also been cc'd in all communication between our accounts team and your sales consultant. Email communication has also been sent to you crediting your account for the period when you had no internet and we do apologise for this accounting error.
We do apologise once again for your experience with us. If you do have any further questions or concerns, feel free to email your sales consultant or ***
Thanks for informing us of your grievances. Please note that your sales consultant has tried her utmost best to try and assist you with a discount but unfortunately, it would not have been feasible.
You have also been cc'd in all communication between our accounts team and your sales consultant. Email communication has also been sent to you crediting your account for the period when you had no internet and we do apologise for this accounting error.
We do apologise once again for your experience with us. If you do have any further questions or concerns, feel free to email your sales consultant or ***
Best regards,
Sonic Telecoms's reply10 May 2019, 12:36
Official
Hi Larry,
Thanks for informing us of your grievances. Please note that your sales consultant has tried her utmost best to try and assist you with a discount but unfortunately, it would not have been feasible.
You have also been cc'd in all communication between our accounts team and your sales consultant. Email communication has also been sent to you crediting your account for the period when you had no internet and we do apologise for this accounting error.
We do apologise once again for your experience with us. If you do have any further questions or concerns, feel free to email your sales consultant or ***
Thanks for informing us of your grievances. Please note that your sales consultant has tried her utmost best to try and assist you with a discount but unfortunately, it would not have been feasible.
You have also been cc'd in all communication between our accounts team and your sales consultant. Email communication has also been sent to you crediting your account for the period when you had no internet and we do apologise for this accounting error.
We do apologise once again for your experience with us. If you do have any further questions or concerns, feel free to email your sales consultant or ***
Best regards,
LM
Larry M's updateReviewer Update
10 May 2019, 14:18Save your excuses and apologies. you are inept of giving the customer a proper service.
LM
Larry M's update10 May 2019, 14:18
Reviewer Update
Save your excuses and apologies. you are inept of giving the customer a proper service.
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:37 Dear Larry,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,
Sonic Telecoms's reply05 Mar 2020, 10:37
Official
Dear Larry,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,