They’ll do everything. Other than fixing the problem customers point out

For the past 2 weeks and 2 days. I’ve been saying to Sonic’s support team and technical department that I’m having signal connection problems. I’ve pointed out that the problem was coming from the signal high sight tower. A tower which is only 50m-60m from my premises. Which means I should be getting 100% connection coverage without any low signals to no signal. They’ve ignored me completely to what I said the problem is. Because of my experience of fitting radios, satellites and other types of goodies for receiving internet and mobile signals on rubber duck boat to yachts. I’ve also worked in the vehicle manufacturing fields. So this is one problem that I know very well. And also know how to fix it. That’s why I’ve asked most of this week. For them to send a technician so that we could go to the tower and I could point out the problem. Instead of doing that. They’ve sent technicians to my house to change routers and replacing the ends of wires with new plugs. How the hell do you do everything thing other than what a customer has pointed out since day one.

I’m not sorry to say that the engineer that did the layout and planning for their setup, is one dumb... all I asked was for the to send someone to my house so that we could go to their tower. But no they don’t do that. Instead of fixing what I pointed out. They ****ed me off point. That I truly do believe that they a bunch of idiots. Through all of this. They send the technician with a callout out form. With an amount I must pay. How is that evens possible?