EJ
Elsie J
1 reviews | Active since Nov 2018
21 Nov 2018, 17:35
Terrible Terrible Service Sonic
Sonic client service is terrible. I have been sitting with no wifi connection for close to a week. I often have to follow up with consultants as they don't call back. And when I speak to them they repeat the same procedure the previous consultant went through. add injury to insult. last consultant claimed he would prioritize my case but it's been well over a working day and no one has come to my residence. oh yes- and they will be billing me to come to my residence even though they suspect their equipment is faulty.
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Replies (2)
Sonic Telecoms's replyOfficial
22 Nov 2018, 14:06Hi Elsie, We are sorry to hear about the experience you have had with Sonic Telecoms. Please would you be able to confirm your account details so that we can raise this issue to our support team. We once again apologise for the issues you have experienced.
Sonic Telecoms's reply22 Nov 2018, 14:06
Official
Hi Elsie, We are sorry to hear about the experience you have had with Sonic Telecoms. Please would you be able to confirm your account details so that we can raise this issue to our support team. We once again apologise for the issues you have experienced.
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:32 Dear Elsie,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sonic Telecoms's reply05 Mar 2020, 10:32
Official
Dear Elsie,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.