AG
Alyscha G
1 reviews | Active since Apr 2019
08 Apr 2019, 09:37
Terrible Service!
I have had the worst experience with this company, 2 weeks and no communication, i eventually call and they send some one out to check the area, another 2 weeks gone still not a call, i had to once again call myself, and now the sales people haven't even sent me a job card off for the installation team to come put in the line, pathetic,pathetic service, not once have i ever had service like this from an internet provider,
Helpful (0)
Replies (4)0
Replies (4)
Sonic Telecoms's replyOfficial
08 Apr 2019, 10:51Hi Alyscha,
We do apologise for your current experience with us. We do however appreciate you alerting us of this and we hope to resolve this matter as soon as possible. We have escalated your query and you should get a call soon.
We do apologise for your current experience with us. We do however appreciate you alerting us of this and we hope to resolve this matter as soon as possible. We have escalated your query and you should get a call soon.
Best regards,
Sonic Telecoms's reply08 Apr 2019, 10:51
Official
Hi Alyscha,
We do apologise for your current experience with us. We do however appreciate you alerting us of this and we hope to resolve this matter as soon as possible. We have escalated your query and you should get a call soon.
We do apologise for your current experience with us. We do however appreciate you alerting us of this and we hope to resolve this matter as soon as possible. We have escalated your query and you should get a call soon.
Best regards,
AG
Alyscha G's updateReviewer Update
08 Apr 2019, 10:57i have phoned numerous times, with no luck, every time it is some one will call me back, and nothing happens until i call again,
AG
Alyscha G's update08 Apr 2019, 10:57
Reviewer Update
i have phoned numerous times, with no luck, every time it is some one will call me back, and nothing happens until i call again,
Sonic Telecoms's replyOfficial
08 Apr 2019, 11:22Hi Alyscha, we have been advised that the operations team has made contact with you in order to resolve the current issues that you are experiencing.
Please let us know if you have not yet being contacted. We apologise sincerely for the experience you have had with Sonic Telecoms.
Please let us know if you have not yet being contacted. We apologise sincerely for the experience you have had with Sonic Telecoms.
Best regards,
Sonic Telecoms's reply08 Apr 2019, 11:22
Official
Hi Alyscha, we have been advised that the operations team has made contact with you in order to resolve the current issues that you are experiencing.
Please let us know if you have not yet being contacted. We apologise sincerely for the experience you have had with Sonic Telecoms.
Please let us know if you have not yet being contacted. We apologise sincerely for the experience you have had with Sonic Telecoms.
Best regards,
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:34 Dear Alyscha,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,
Sonic Telecoms's reply05 Mar 2020, 10:34
Official
Dear Alyscha,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,