SB
Stephan B
1 reviews | Active since Apr 2019
26 Apr 2019, 06:12
Sonictelecoms, waste of money
Yet once again sonictelecoms is down. Honestly don’t know what the point of having internet is if half of the every month you have to go back and forth with customer care who don’t have any answers and always just say they will find out and then don’t come back. Recently had internet down for over a week after i have been calling everyday and every person telling me it will be sorted in the next hour. And now once again the internet has been down since yesterday.
Helpful (0)
Replies (4)0
Replies (4)
Sonic Telecoms's replyOfficial
26 Apr 2019, 08:16Hi Stephan, thank you for reaching out to Sonic Telecoms. Please provide us with your account details so that we can investigate on your behalf. We apologise sincerely for your experience.
Sonic Telecoms's reply26 Apr 2019, 08:16
Official
Hi Stephan, thank you for reaching out to Sonic Telecoms. Please provide us with your account details so that we can investigate on your behalf. We apologise sincerely for your experience.
Sonic Telecoms's replyOfficial
26 Apr 2019, 09:23Thank you very much we will escalate to our support team. We apologise once more for your experience.
Sonic Telecoms's reply26 Apr 2019, 09:23
Official
Thank you very much we will escalate to our support team. We apologise once more for your experience.
Sonic Telecoms's replyOfficial
23 Jul 2019, 14:46 Hi Stephan, we are so sorry about your internet connection. We wanted to let you know that we really appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
Sonic Telecoms's reply23 Jul 2019, 14:46
Official
Hi Stephan, we are so sorry about your internet connection. We wanted to let you know that we really appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:35 Dear Stephan,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sonic Telecoms's reply05 Mar 2020, 10:35
Official
Dear Stephan,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.