DS
Darren S
1 reviews | Active since Jan 2016
23 Jun 2019, 01:54
Sonic telecoms.. Terrible service!
Absolutely terrible service in Cape Town. Offline for more than 24 hours!
Helpful (0)
Replies (5)0
Replies (5)
Sonic Telecoms's replyOfficial
23 Jun 2019, 10:27Hi Darren, our bottlery highsite is down due to water damage from the storm, our support team is currently onsite to resolve the issue. Please reach out to our support team on *** in order to confirm whether or not you fall within the affected hi sites coverage
Sonic Telecoms's reply23 Jun 2019, 10:27
Official
Hi Darren, our bottlery highsite is down due to water damage from the storm, our support team is currently onsite to resolve the issue. Please reach out to our support team on *** in order to confirm whether or not you fall within the affected hi sites coverage
Sonic Telecoms's replyOfficial
23 Jun 2019, 10:28Additionally you may log a ticket on *** in order to request that they investigate any network issues you are experiencing. We apologise sincerely for your experience
Sonic Telecoms's reply23 Jun 2019, 10:28
Official
Additionally you may log a ticket on *** in order to request that they investigate any network issues you are experiencing. We apologise sincerely for your experience
Sonic Telecoms's replyOfficial
23 Jul 2019, 14:41Hi Darren, we are so sorry about your internet connection. We wanted to let you know that we really appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
Sonic Telecoms's reply23 Jul 2019, 14:41
Official
Hi Darren, we are so sorry about your internet connection. We wanted to let you know that we really appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
DS
Darren S's updateReviewer Update
23 Jul 2019, 20:04Hi there.
Every time it rains the high site is down. Once again, it's down tonight. In the 2 months I've been with Sonic I've experienced downtime 4 times.
It's really unacceptable. I don't pay 75% of the bill so why accept 75% service?
For someone that needs home internet for work it's really not ideal.
I'm thinking of canceling and it's really hard for me to recommend the service to friends and family.
Every time it rains the high site is down. Once again, it's down tonight. In the 2 months I've been with Sonic I've experienced downtime 4 times.
It's really unacceptable. I don't pay 75% of the bill so why accept 75% service?
For someone that needs home internet for work it's really not ideal.
I'm thinking of canceling and it's really hard for me to recommend the service to friends and family.
DS
Darren S's update23 Jul 2019, 20:04
Reviewer Update
Hi there.
Every time it rains the high site is down. Once again, it's down tonight. In the 2 months I've been with Sonic I've experienced downtime 4 times.
It's really unacceptable. I don't pay 75% of the bill so why accept 75% service?
For someone that needs home internet for work it's really not ideal.
I'm thinking of canceling and it's really hard for me to recommend the service to friends and family.
Every time it rains the high site is down. Once again, it's down tonight. In the 2 months I've been with Sonic I've experienced downtime 4 times.
It's really unacceptable. I don't pay 75% of the bill so why accept 75% service?
For someone that needs home internet for work it's really not ideal.
I'm thinking of canceling and it's really hard for me to recommend the service to friends and family.
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:39 Dear Darren,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sonic Telecoms's reply05 Mar 2020, 10:39
Official
Dear Darren,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.