Sonic Telecom's Review Former Employee.

This is the biggest review out of all reviews. (Former Employee.)

I was a client and eventually became an employee that worked at Sonic Telecomms with help from a friend, as a customer service engineer.

What the public needs to know is that they can monitor your uploads, downloads in the allotted time used within the month is started in the call centre customer support great colleagues they showed me the rope how to troubleshoot links speeds dropping, however, their customer s****s were not there.

Customers would be calling in about reduced line speeds and we would be getting cussed at over the phone they would pick up phone calls and we would try to assist the customers where they could at times it would be out of control where customers would like to speak to a manager, the manager at times would be in the office us agents will have to make up a story that he is busy if us lower-tier technicians could not resolve the issue we would log a ticket in the queue and have the ticket opened by a higher tier technician.

The max support the technicians can do ion a remote level, if the CPE or router was damaged then they would send the offsite technicians to configure it,at a client's expense many clients complain resulting in the callout being free.

The following is what Support Tier 1,2 and 3 can do for you.

-Move you to a different access point. -change configuration settings on your router. -Explain how to reconfigure your router. -They can see if your router and CPE is online

I worked there for about a month and a half until a personal problem came about and it started when i requested to the manager if i could go to the mosque as it compulsory for a male Muslim to attend, the manager agreed,I was called up in a meeting with their HR and she asked me a serious question she said What would i do it's Friday and I'm the only support person there , would I leave to go to the mosque or would I stay and assist the client I said that ill have to go to mosque as its a compulsory for me to attend, both HR spoke to me about God is understanding and at Sonic they expect me to put work over my mosque time i disagreed in that evening i wrote out a resignation letter them for thanking them for the opportunity however this place isnt for me.

What i can say my work colleagues are great on the support side, i have no knowledge on how they operate on the sales and accounts side as these departments i always had issues with.

As i left the company i continued with them to be my ISP i would have technical problems however it will get eventually fixed with support.

Iv completed my 12-month contract with Sonic, only then i could go month to month ,fibre has finally been released in my area so i decided to upgrade On the 25th July 2020, Sat_Iv requested them to cancel my link at the end of July 2020 I get an email 27th July Monday, saying that I had to inform a month in advance which is nonsense as in their contract states that the equipment will be collected upon cancelation of service which they have been informed of the 25th of this month.

Just to note to all clients currently under Sonic this you will only find later long term. The R3500 installation was just for the technicians to install the CPE(satellite,Dish.) the router which could be higher\less depending on how many network cables were installed,If you cancel with them they collect their equipment,So yes if you want to sign with them again you once again have to pay the installation costs again.

I don't intend to bury this company as im grateful for the techncians who taught me new s****s however im speaking from experiencing being there internal and external experience. I

Final reason why I left the company was that they also got my working date wrong resulting in my salary also being low cut into practically a 3rd to what was discussed with HR and the manager in the interview, it was later corrected and was nowhere close to what was discussed even though I started a week in that month,i should have gotten paid higher.