1 reviews | Active since Nov 2012
Sonic Telecoms Pathetic service
I recently app**** and was told that I qualify for the promotion and that I'm in the coverage area just to find our today that I'm not eligible because of coverage. " Hi Lameez, our coverage maps needs to be updated, you do qualify for the promotion, we have both Fusion Fibre and wireless and the prices are very similar, so no need to worry" "Hi Lameez
I am terribly disappointed, from checking my coverage map, it showed you had coverage. We can never guarentee any client until the survey is done. I am truely sorry!"
This is the response and I'm extremely and utterly disappointed as I've canceled my current provider.
I need some kind of explanation not the stupid remarks about being sorry after telling me I have nothing to worry about.
Hi Lamez, I am sorry to hear that you have had issues with Sonic Telecoms. Although the internal site map may say that an area has coverage we can never guarantee a service until we have done a line of site survey from your address to our towers. This survey will determine whether or not any obstructions exist within the terrain that prevent you from getting a service. We apologize for the miscommunication with regards to the procedure for providing coverage. If you would like to get in touch with Sonic Telecoms please provide us with your contact details or alternatively you may contact us on ***.
Hi Lamez, I am sorry to hear that you have had issues with Sonic Telecoms. Although the internal site map may say that an area has coverage we can never guarantee a service until we have done a line of site survey from your address to our towers. This survey will determine whether or not any obstructions exist within the terrain that prevent you from getting a service. We apologize for the miscommunication with regards to the procedure for providing coverage. If you would like to get in touch with Sonic Telecoms please provide us with your contact details or alternatively you may contact us on ***.
Hi Lamez, I am sorry to hear that you have had issues with Sonic Telecoms. Although the internal site map may say that an area has coverage we can never guarantee a service until we have done a line of site survey from your address to our towers. This survey will determine whether or not any obstructions exist within the terrain that prevent you from getting a service. We apologize for the miscommunication with regards to the procedure for providing coverage. If you would like to get in touch with Sonic Telecoms please provide us with your contact details or alternatively you may contact us on ***.
Hi Lamez, I am sorry to hear that you have had issues with Sonic Telecoms. Although the internal site map may say that an area has coverage we can never guarantee a service until we have done a line of site survey from your address to our towers. This survey will determine whether or not any obstructions exist within the terrain that prevent you from getting a service. We apologize for the miscommunication with regards to the procedure for providing coverage. If you would like to get in touch with Sonic Telecoms please provide us with your contact details or alternatively you may contact us on ***.