jD
justin D
1 reviews | Active since Mar 2012
23 Apr 2019, 20:24
Sonic Telecoms nonexistent support
The internet constantly has issues. If its not down it's slow and that's not even the worst part. I think their contact number is ****. No matter when you attempt to get hold of them you just simply can't. Telkom at east answered their phones.
Helpful (0)
Replies (4)0
Replies (4)
Sonic Telecoms's replyOfficial
24 Apr 2019, 08:15Hi Justin,
We do apologise for your current experience with us. In order for us to escalate your query, could you please provide us with your Account Holders details? as we would like to resolve this matter as soon as possible.
We do apologise for your current experience with us. In order for us to escalate your query, could you please provide us with your Account Holders details? as we would like to resolve this matter as soon as possible.
Best regards,
Sonic Telecoms's reply24 Apr 2019, 08:15
Official
Hi Justin,
We do apologise for your current experience with us. In order for us to escalate your query, could you please provide us with your Account Holders details? as we would like to resolve this matter as soon as possible.
We do apologise for your current experience with us. In order for us to escalate your query, could you please provide us with your Account Holders details? as we would like to resolve this matter as soon as possible.
Best regards,
jD
justin D's updateReviewer Update
24 Apr 2019, 08:31I don't recall how many time you have apologized now. Why can't you support answer their phones or respond to tickets logged in the portal. Why cant the issues I am faced with not be sorted out. Justin Dido
jD
justin D's update24 Apr 2019, 08:31
Reviewer Update
I don't recall how many time you have apologized now. Why can't you support answer their phones or respond to tickets logged in the portal. Why cant the issues I am faced with not be sorted out. Justin Dido
Sonic Telecoms's replyOfficial
24 Apr 2019, 09:25Hi Justin,
Thanks for this information. We have escalated your query to our support team and they will assist you shortly. We are truly sorry for this and hope that by resolving the issue you can put the faith back in us.
Thanks for this information. We have escalated your query to our support team and they will assist you shortly. We are truly sorry for this and hope that by resolving the issue you can put the faith back in us.
Best regards,
Sonic Telecoms's reply24 Apr 2019, 09:25
Official
Hi Justin,
Thanks for this information. We have escalated your query to our support team and they will assist you shortly. We are truly sorry for this and hope that by resolving the issue you can put the faith back in us.
Thanks for this information. We have escalated your query to our support team and they will assist you shortly. We are truly sorry for this and hope that by resolving the issue you can put the faith back in us.
Best regards,
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:35 Dear Justin,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,
Sonic Telecoms's reply05 Mar 2020, 10:35
Official
Dear Justin,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,