Sonic Telecoms is a joke

Sonic Telecoms is the worst internet provider to date. I thought telkom was bad but NOTHING beats Sonic Telecoms.

Last month, altogether I had about a solid WEEK if that even, of WiFi. We got back on a Sunday evening to find our WiFi was off, we thought nothing of it and by the Monday afternoon it was still off with no email about “maintenance” happening. I got in touch with Sonic only for them to tell me that the problem was on MY side and I just have to wait for it to restore itself. By Wednesday it had still not restored itself except for going on for a quick minute and then off again. We were back in touch with Sonic Telecoms and they arranged that a team would come out the following Tuesday to come sort out the issue. After arriving an hour and a half late (ROLLING MY EYES) they tested everything and determined the fault was NOT on my side but rather on theirs and informed me that another team would have to be sent out to rectify the problem and they would call me the filling day. TWO DAYS LATER they had still not called back so I took matters into my own hands and called them. Apparently the problem HAD been processed but they had not logged a team to come out. Luckily there was a team in the complex where I lived at the same time and they were able to come and again test everything and determine the fault was STILL on their side. WiFi worked for about 40mins and then was off. A week and a half went by of constant back and for emails and finally last week Friday (it’s the 11th of July today) they emailed us and said the WiFi had been fixed. OH HAPPY DAYS... which were short lived!!! a weekend of blissful WiFi and then ****TY SERVICE AND NO WIFI again. It is constantly on and off ON AND OFF!

How can we go about canceling our contract? I am fed up