Sick and tired of Sonic Telecoms, neverending issues.

I've had so many issues with these people now, I am close to cancelling and finding another ISP to use. I paid up my account in full after confirming with their accounts dept. the full amount, paid it and now my internet service is cut due to there being an invoice for the pole + mount and NOT the fibre internet.

I logged a ticket, response said someone will get back to me. No one phoned or emailed.

Trying to phone them now as the internet is STILL down, no answer. I want this escalated to higher management and resolved today, or before tonight. I have to go home and do work and now I'm unable to because of their *********** communication inside the company and their useless billing system.