Quite simply: Shocking

Truly terrible. There is nothing good about this business. Staff rude. Product badly installed. Service non existent.

We have had to have repairs done four times since December - each time it takes days, sometimes weeks, to get service and then they show up without the correct tools, or the team is not briefed on what needs to be done, or they sent through the wrong quote for the work at hand. The result: we have to go through the whole process again.

The only guarantee: if something is wrong, if something is not working, it is our fault.

Today, I shared with Mario that Sonic's 'Hello Peter' comments and ensuing ratings are truly terrible, and that I am not the only person who is unhappy. His response: The rating does need to be addressed. Nothing around actually improving the delivery of their service or the quality of their product. The cherry on the top was when he indicated that all businesses have customers who are unhappy - no apology, no concern. So much for the customer.

Their fees are a complete ******* - price gouging at its best. For years - nearly five in fact - they charged us ~ R 3,500 per month (capped) for internet with massive top-up fees and spotty connectivity. Only when we inquired around alternative plans a couple of months back, indicating that if we could move to another provider, we would, did they suddenly lower our monthly fee to ~ R 1,000 (uncapped).

All in all atrocious.

My guidance to anyone reading this: find another provider and stay clear of Herotel Sonic. If you still choose to sign with them, consider yourself warned.