MW
Michael W
1 reviews | Active since Sept 2019
02 Sept 2019, 17:26
Poor service
Really poor service, waited two weeks to do a site survey and two weeks after still no mail or call confirming, I called to follow up and all information is in their system but no one has contacted me or responded to my mails . Your opposition just won another customer.
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Replies (2)
Sonic Telecoms's replyOfficial
07 Sept 2019, 17:00Hi Michael, thank you for reaching out- we have escalated your account to scheduling team and your sales person we are sorry to hear that you have had a negative experience and experienced a delay in getting installed.
Sonic Telecoms's reply07 Sept 2019, 17:00
Official
Hi Michael, thank you for reaching out- we have escalated your account to scheduling team and your sales person we are sorry to hear that you have had a negative experience and experienced a delay in getting installed.
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:46 Dear Michael,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sonic Telecoms's reply05 Mar 2020, 10:46
Official
Dear Michael,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.