1 reviews | Active since Mar 2017

02 Apr 2020, 09:13

Poor internet, poor customer service, poor response time and just a poor company.

I've been with this company since 2017 and had recommended so many people to join and to use there services.... well that all came to a end!

Since the 14th march my connections speed went from 15mb download to barely 1mb download speed. I've emailed you every time and had you readjust and I would end up with the same problem. I eventually was told my Brutus that I'm having a pocket loss issues and they will have to get in touch with there service providers to fix the issue and the turn around time was unknown....

Eventually after me *****ing and emailing, you sent a team out on the 27th march to "fix" the issue. Your team left without doing much telling me that someone will provide me with feedback because they busy fixing a access point...

Todate, not one of your deliquent staff has responded to my follow up emails and I'm still sitting with **** internet.

Now you probably going to "well its because of the lock down that the network is bad" but i had this problem since the 14th march!!!!

Avoid this company.

PS the only reliable thing about this company is that they are very quick to send you a invoice.

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