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Shamiel A

1 reviews | Active since Nov 2016

26 Aug 2019, 13:27

Paying for my deactivated service

I feel disappointed with sonic telecoms and feel like I'm being ****med. Since April of 2019 my account has been deactivated and usually the cost of reactivation cost R200.

A day ago I was told that I have a balance of R463,44 so I paid. Today on the 26 of August 2019 I received an email that because I activated my account (which I didn't, because I wasn't planning on reactivating my account) I now am being billed for months the service was deactivated which I think it's not fair. Now I have a balance of over R5000 where yesterday it was R463,44.

I've been with Sonic Telecoms for a few years and I had no issues like this. I DONT understand why suddenly actions like this is being taken. Account number 12175

Regards Shamiel Adams

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Replies (3)
Sonic Telecoms
Sonic Telecoms's reply27 Aug 2019, 10:26
Official
Hi Shamiel, after consulting with our accounts department it seems that you were sent backdated invoices for services rendered. However, subsequently to the accounts team being informed that you will no longer be interested in utilising our services we have credited your account.
Sonic Telecoms
Sonic Telecoms's reply27 Aug 2019, 10:27
Official
Please would you let us know if there is anything else that we can assist you with, thank you for reaching out to Sonic Telecoms. 
Sonic Telecoms
Sonic Telecoms's reply05 Mar 2020, 10:44
Official
 Dear Shamiel,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.