Pathetic technical support

I am shocked by the technical support and type of contact centre this business has On monday 9 of March I attempted to contact the technical support at 8 pm as there offices close at 10 pm , I held on for over 10 minutes with no answering even though I was number 1 in the quee On tuesday I got hold of the technical support and they advised me everything was find I just need to do a manual reboot , remove the internet cable for 2 or 3 minutes and insert it and connectivity should be restored I am sitting with 5 days without connection , I tried contacting them again via phone call they pick up and their technical consultants are speaking in the background and no one answers I have to drop and call back When I call the accounts department the same type of pathetic attitude someone answers but does not hear me and puts the phone down with out even trying their best to see if someone is in the line I haven't has issues like this before but when I finally do this is the poor support that is available I will be taking the neccessary steps to cancel my contrack