Pandemic at sonic telecoms

I have been such a avid supporter of sonic telecoms since i joined them in September 2019 and have been happy for the most part barr a few hickups.

The review is regarding the lack of effectiveness during our national lockdown. Telecoms as i understand is an essential service as per the regulations laid out by the national goverment and as such (with all the empathy in the world) telecoms service providers would have to have made / make provision for the strain their network will take during this lockdown period.

Sonic telecoms has not done this. I use my connection for working from home as a priority before anything else. Since lockdown started i have had issues with upload and sometimes (more often than not) download speeds. I have called emailed , used their whatsapp channel, their facebook channel and up until April 14 2020 there was no resolution.

A temp solution was put in place but has now been disgarded as i am not eligible to run on this solution as an exception. I have spoken to a very helpful sales agent who has done everything in her power to assist me but she is ultimately not the decision maker. Which in turn does not respond or even call back when promising to do so.

I am at wits end as me keeping my employment re**** heavily on this ISP to come through when it is needed the most. I am at the end of my options but to change providers's which essentially means that i will either be without service for the next 3-5 business days or have limited service till a new provider can establish a connection at my residence.

I am deeply disappointed as my agreement with them was on the fact that i will get support because i use my network to work from home and was assured that i could use it for that purpose mainly.

I would like to say to SONIC TELECOMS managers and leadership. I am one small unimportant client but i am so disappointed that i am surely not going to recommend you anymore and will share my experience.

A big company like yourself shouldve had a plan for this lockdown period and not shift the blame on a pandemic. Again. said with empathy for those who have to brave this pandemic on the roads and sites.