MK
Martin K

1 reviews | Active since Aug 2014

26 Apr 2017, 11:46

No interest in new clients

<p>I wish I had seen all the negative reviews on here before I wasted my time in completing an application form. The very same application form that was sent electronically to 3 different departments at Sonic Telecoms, and 2 days later not a single phone call, email, voice message. Nothing.....</p> <p> </p> <p>Please shop around for alternative companies. So many out there that are truly keen in acquiring and engaging with their potential new customers.</p>

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Replies (3)
Sonic Telecoms
Sonic Telecoms's reply26 Apr 2017, 12:17
Official

Hi There Martin,

I cannot imagine how upsetting it is to have to wait for a reply regarding your request.

This is no more acceptable to me than it was to you! I would like to get to the bottom of this as soon as I can.

We have escalated your comment to the relevant department for investigation and someone will be in contact with you to follow up and answer your questions and address these concerns!

Kind Regards
Sonictelecoms Customer Experience Team

Sonic Telecoms
Sonic Telecoms's reply26 Apr 2017, 12:50
Official

Hi Martin

We have advised that someone has been in contact with you and has seen to your request.

We hope that the solution is to your satisfaction and look forward to seeing positive feedback on our GREAT service from you soon!

It is always good to know that our clients are happy and connected! We at Sonic Telecoms are doing the best we can and even more, so your feedback is appreciated!

If ever you have any issues, kindly forward an email to *** so that I may investigate the issue for you. :)

Sonic Telecoms Customer Experience Team

Sonic Telecoms
Sonic Telecoms's reply05 Mar 2020, 09:02
Official
Dear Martin,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.