NO CLIENT SERVICE
Absolutely no telephonic communication/ client service available. Struggle for an hour, with loads of wasted airtime and no one in technical answers the phone to assist the non existing internet service in Brackenfell area. Why is my money good enough every month but your service is absolutely too much to ask. It’s totally unacceptable to offer a service which you take money for, but you cannot deliver. Or even assist your client. I will be cancelling first thing on Monday, this was the last strike. Nobody should sign up with this so-called company.
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Replies (3)
Sonic Telecoms's replyOfficial
03 Jun 2019, 10:44Hi Bernelle, We apologise sincerely for your experience - last night we experienced a network issue and our cell phones were affected. A number of clients were unable to get through to us. We have since rectified the issue. Please provide us with your account details so that we can resolve any issues you are currently experiencing
Best regards,
Sonic Telecoms's reply03 Jun 2019, 10:44
Official
Hi Bernelle, We apologise sincerely for your experience - last night we experienced a network issue and our cell phones were affected. A number of clients were unable to get through to us. We have since rectified the issue. Please provide us with your account details so that we can resolve any issues you are currently experiencing
Best regards,
Sonic Telecoms's replyOfficial
23 Jul 2019, 14:45 Hi Bernelle, we are so sorry about your experience with us once again. We wanted to let you know that we appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
Best regards,
Sonic Telecoms's reply23 Jul 2019, 14:45
Official
Hi Bernelle, we are so sorry about your experience with us once again. We wanted to let you know that we appreciate you giving us an opportunity to make things right. Would you be willing to share an update now that we’ve resolved things?
You’ve been so good to us.
P.S. No worries if you can’t.
You’ve been so good to us.
P.S. No worries if you can’t.
Best regards,
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:38 Dear Bernelle,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,
Sonic Telecoms's reply05 Mar 2020, 10:38
Official
Dear Bernelle,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,