Inconsistent service delivery and poor customer service
I have been experiencing inconvenient network speed for the last 4-5 days. The last this happened, the senior technician sorted it out for me after I also complained about the technician's attitude who assisted me, this time Ricardo was the one who talked to me as if I am an idiot who is by natural law suppose to understand IT... I need someone with with a human mind to contact me regarding my service issue.
Hi,
Thank you for making us aware of the issues you experienced with Sonic Telecoms. We apologize for the poor attitude that you received from a member of our support staff. As a company having respect for our customers is one our most important values. Furthermore, we strive to provide a friendly and helpful service. Moving forward we hope that Sonic Telecoms is able to restore your faith in us. Please provide us with your contact details so that we are able to contact you and formally apologize to you for the poor attitude you have experienced from the support staff member. Our customers are important to us and we value you.
Hi,
Thank you for making us aware of the issues you experienced with Sonic Telecoms. We apologize for the poor attitude that you received from a member of our support staff. As a company having respect for our customers is one our most important values. Furthermore, we strive to provide a friendly and helpful service. Moving forward we hope that Sonic Telecoms is able to restore your faith in us. Please provide us with your contact details so that we are able to contact you and formally apologize to you for the poor attitude you have experienced from the support staff member. Our customers are important to us and we value you.