Horrible service and half jobs.

I have been really happy with sonic telecom till now! I am so shocked with the service I am receiving and half jobs. So sick of calling everyday to find out what is going on and still nothing has been done on there half job! I have been with sonic for awhile now. I recently upgraded my line to a 20mbps line and they were running a promo at the time with a media box so I took that option. They came out and put in a new router but never brought the media box. Then few days later of constant requests to drop off it finally came. I have been struggle for two months to get this stupid media box to connect. Iv spoken to support and they said I would be charged for a call out fee I could not afford that so have still been trying to sort it out myself to no end. Then I call support again and I was told to contact media box and I did they said to change things on my router while trying to change the things they asked me to change I could not find what I needed changed so called support again and to my surprise the tech support told me that the media box should have been connected by ethnic because the media box has poor wifi connection. This apparently should have been done with installation. Now after the tech support confirmed he would sort this out asap he never even logged it so I once again had to call in. Support once again said they would sort it out and again NO SERVICE! passing the bucket to my sales consultant that will apparently drop off a cable. What the hell am I going to do with a short cable. None of my TVs are close to my router where they placed it. I am so disappointed in your service.