Horrible customer service , terrible staff attitude!

I have been trying to get a fustion fibre package installed at my home. I have filled out the application needed but now that I must arrange installation I have received emails from a Ms Delsport in a terrible tone ! Telling me they have tried to contact me multiple time ( complete lie ) as well as saying I should call them if I want a installation which I did. I was then told by the operator ONLY ONE person deals with such issues and she was on a call. I was informed she would get back to me immediately but that was not the case! I haven't received a call or a reply on my email ! Extremely poor service even worst then telkom ! I am extremely surprised and disgusted by the poor level of service shown and I am seriously doubting going into a business that treats customers like this even before I have the service I would like to PAY FOR ! This is not a free service and I expect a decent level of treatment from a company that wants my business!