AG
Andrew G
1 reviews | Active since Mar 2009
25 Jan 2017, 11:08
Happy to bill you but not happy to help you.
<p>Months and Months of poor service, poor internet connection, incorrect accounts and 0 follow up from management. Been dealing with a terrible internet connection, low speeds, and poor line quality. Took forever to finally get a call out, and after not pitching on several occasions, no call to reschedule from them, but from me, and finally getting them out, our connection is still terrible. You can never speak to proper management, never available, and just going in circles trying to resolve the problems. Impossible company to deal with.</p>
Helpful (0)
Replies (2)0
Replies (2)
Sonic Telecoms's replyOfficial
22 Mar 2017, 16:05 Dear Andrew,
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
Sonic Telecoms
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
Sonic Telecoms
Sonic Telecoms's reply22 Mar 2017, 16:05
Official
Dear Andrew,
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
Sonic Telecoms
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
We appreciate your time and your business.
Sincerely,
Sonic Telecoms
Sonic Telecoms's replyOfficial
05 Mar 2020, 09:01Dear Andrew,
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Sonic Telecoms's reply05 Mar 2020, 09:01
Official
Dear Andrew,
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.