Do not sign a contract Sonic Telecoms.

Before I begin with my experiences with Sonic Telecoms. I would like to make anyone reading this. That I have made Sonic Telecoms well in advance about my health condition which they’ve intentionally been ignoring. I told them I have BPD and if they’ve made any efforts. just go and do their job and done as i requested from them as a customer. My physical health and mental health has been on a downhill slide and it’s only been getting worse after they’ve sent me the other and said that they will be disconnecting at the end of September and my contract will be canceled. If they do there job as for my request. I would not be on the mental state I am in right now. I’ve sent them emails as to why and what right they have to disconnect me. To which I’ve not had any replies days later.

I do apologise in advance to any customers or future customers of Sonic. If I repeat or sound confusing while Im writing my review. But I am in a serious physical and mental health state right now. Which has been intentionally brought upon Sonic Telecoms and it’s staff. I wanted to make people reading this aware that i have pointed out were the problem is coming and I’ve even offer to go out with one of their technical team to their tower high site to point out the problem. I’ve also asked and requested of them before that they ask the CEO of Sonic Telecoms to contact me. Which the CEO has not done. They’ve ignored all my request and the CEO of the company does not care about his customer. Especially customers with serious medical health issues. Because if he did he would have been In contact with me a very long time ago. Especially as his staff is well aware of my health which I take they’ve made him well aware of also. It’s been week now that I’ve put in request to Sonic Telecoms that they check out my internet signal. I’ve also requested to have they have a look at there tower high site. Also so that could send a team to their tower high site.To have a technical technical teams to my premises to check things out. And in one of their visits one of their technicians witnessed what I was speaking about. He also agreed that it’s probably a connection interference between the tower high site and my house. He said that he will put in a request again to have Sonic Telecoms send out a team to have the tower looked at. Then on Saturday that just passed. Another one of their technicians was surprised and shock to that I’m have problems with my connection. Because the tower high site is just about 50-60 meters from my house. So he said that I’m supposed to be getting perfect connections. I was promised once again by that technician that he was also going to log a ticket to have Sonic Telecoms send a team to have a look at the tower high site. But with the request I asked to have a team sent out to the tower. Plus the promises of two of their technicians that they will log tickets logged to have the tower high site checked out.

None of it was ever investigated. I know this because I was connected the other day by a staff member that said I I’ve requested that my internet be disconnected. A request I’ve never asked for. I then told her I just really wanted my problems fixed and my request be checked out. I asked to speak to a manager. So she had her supervisor talk to me. According to him I’m the only customer having this problem in the surrounding area. He also told me that it was not necessary to have a team sent out to the tower high site. I told him that the technician that was here at my house witnesses said the signal speeds jumping up and down at my house. When according to technicians at their office say that they don’t pick up those issues.

Now according to my knowledge and experiences. That is definitely not how fault finding done. If one end shows that the other end is not experiencing any sort of problem. But the other end is in reality giving problems. You should go out and you do fault finding.

Anyways I’ve said enough. As I know my request was never investigated. The thing that the supervisor said that I’m the only one experiencing this issues is not true. Because I’ve asked people around if they have the same problems. Which they do