DD
Deon D
1 reviews | Active since Mar 2019
22 Jul 2019, 11:50
Disappointing Service from Sonic Telecoms
Once again I am at my wits' end with this company. I am getting 1-2 mbps speeds at the time i need it the most and sometimes no service at all, and paying for a 15mbps line. They keep on tweaking here and there but nothing get resolved. I have to phone and send emails continuously and are getting fed up with their service now. I am actually looking for a different ISP now, as i'm gonna cancel my contract with them. Very disappointing ISP. Truly wont recommend them!!!!
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Replies (4)0
Replies (4)
Sonic Telecoms's replyOfficial
22 Jul 2019, 11:59Hi Deon,
Thanks for raising your query. We do apologise for your current experience with us. We would like to escalate your query in order to have it resolved, could you please provide us with your account details and we will ensure that you assisted.
Thanks for raising your query. We do apologise for your current experience with us. We would like to escalate your query in order to have it resolved, could you please provide us with your account details and we will ensure that you assisted.
Best regards,
Sonic Telecoms's reply22 Jul 2019, 11:59
Official
Hi Deon,
Thanks for raising your query. We do apologise for your current experience with us. We would like to escalate your query in order to have it resolved, could you please provide us with your account details and we will ensure that you assisted.
Thanks for raising your query. We do apologise for your current experience with us. We would like to escalate your query in order to have it resolved, could you please provide us with your account details and we will ensure that you assisted.
Best regards,
DD
Deon D's updateReviewer Update
22 Jul 2019, 12:15My account no is 14509
DD
Deon D's update22 Jul 2019, 12:15
Reviewer Update
My account no is 14509
Sonic Telecoms's replyOfficial
22 Jul 2019, 12:25Thanks for your information, Deon.
We have escalated your query and you will be assisted shortly in order to resolve.
We do apologise once again for your experience.
We have escalated your query and you will be assisted shortly in order to resolve.
We do apologise once again for your experience.
Best regards,
Sonic Telecoms's reply22 Jul 2019, 12:25
Official
Thanks for your information, Deon.
We have escalated your query and you will be assisted shortly in order to resolve.
We do apologise once again for your experience.
We have escalated your query and you will be assisted shortly in order to resolve.
We do apologise once again for your experience.
Best regards,
Sonic Telecoms's replyOfficial
05 Mar 2020, 10:40 Dear Deon,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,
Sonic Telecoms's reply05 Mar 2020, 10:40
Official
Dear Deon,Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Best regards,