Being defaulted after no reply and extremely poor service

Wish there was a rating option for zero... Used to be with this company for some time and switched to another ISP due to bad service and non existent line speeds. I got a letter from Sonic Telecoms Accounts Department regarding the outstanding amount (1 month) to which I immediately rep**** with the reasons as to why I am NOT going to pay that installment, I however NEVER received any form of reply in any way. This has always been the case whether it had to do with service delivery or any other query so I am really not surprised...

During the period I was with Sonic Telecoms (especially the last 3 months), I constantly had very slow or no connectivity and being in the production and marketing sector this was totally unacceptable. Paying R899 per month for a 5mb line which ran slower than the 1mb line I switched to with another company and being told that when you finally get hold of someone that they will send somebody when in the area and then would also charge a callout fee from Cape Town but cannot guarantee that the problem will be resolved... For 2 months I had ongoing issues with being completely without internet so that not even my Google home page would load. This was utterly frustrating and thus forced me to move to a decent service provider and have never looked back since. Without contacting me or even replying to my email they handed the case over to their lawyers and I simply received a letter saying that I have been listed as a defaulter... Probably one of the worst companies I have ever had the displeasure of doing business with.