1 reviews | Active since Jul 2014
Bad Service
<p>On Sunday morning, the 29th of January we have reported a default of our internet service. They promised that some one will phone us on Monday to send a technician. On Thursday we send an email complaining that no technician was send out. They have contact myself once at work, with no voicemessage. I contacted Valentino and he confirmed with his manager that a technician will be send out Friday afternoon. Agian no one was send out. I have contacted Sonic again this morning, the 4th of February, and the call center consultant confirmed that no technician was send out because all trucks has been serviced. They will only be able to send a technician on Monay. This is ridiculous and very bad service!! </p>
Hi There MrsNolan,
Our sincere apologies for the late response, I cannot imagine how upsetting it is to have to wait for your issue to be resolved.
This is no more acceptable to me than it was to you! I would like to get to the bottom of this as soon as I can.
So if possible, would you kindly forward an email to our *** email address so that I may investigate this and resolve the issue if this has not been resolved yet.
Kind Regards
Sonic Telecoms Customer Experience Team
Hi There MrsNolan,
Our sincere apologies for the late response, I cannot imagine how upsetting it is to have to wait for your issue to be resolved.
This is no more acceptable to me than it was to you! I would like to get to the bottom of this as soon as I can.
So if possible, would you kindly forward an email to our *** email address so that I may investigate this and resolve the issue if this has not been resolved yet.
Kind Regards
Sonic Telecoms Customer Experience Team
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.