3 Weeks and NO internet after number of commitments

I have been using your service for a few years, both at my business and at my home. I sold my house and contacted you, giving you an option to provide the same service at a new address. All was profesional and fast. 24 January 2018 I signed the contract. What is suppose to be 72 hours are 3 weeks and counting.

All I get : 1. It will be sorted out within 72 hours (twice) 2. It is not our fault, it is the 3rd party. 3. On Friday "This issue is that this is on a 3rd party network and the service delivery is out of our control, we ready to connect you but we need to wait for their bit to be complete before we can push data to you." 4. On Monday "I followed up with Teralink the network operator who manages the network in your building and there was a problem with the cable from there cabinet to our cabinet in the data centre." 5. Later on Monday "We have advised Teralink and waiting for their response to confirm that we can go ahead with your installation, They need to configure your service."

So one thing that you can do is to shift blame without taking responsibility/accountability.

In September I should be moving into my new house, end of the year we will be moving into new offices as well...Would you really consider the same provider after this nightmare of an experience?