Game stores refusing warranty

Game Somerset Mall voids warranty with **** infestation claim - No proof, exceeds 21 days

I bought Hisense 40" TV Model 40A4Q on 09/08/2025 at Game Somerset Mall. On 18/09/2025 (40 days after purchase) TV developed blue screen with sound - known backlight factory defect.

TV has been at Game Somerset since 18 September - now 25+ days, exceeding CPA 21 business day reasonable repair time.

Game initially claimed "infestation" based on one handwritten line on job card dated 24/08: "No defect - Infested with ****roaches" - NO photos, NO proof insects caused blue screen, NO report showing heavy infestation inside PCB.

On 12 October 2025, Game had re-inspection with Hisense technician on phone. Technician confirmed VERBALLY "NO INFESTATION". Yet today 13 October, Game/Hisense emailed me SAME old report from 24/08, ignoring new inspection.

One insect visible in photo was ONE bug on external packaging tape, not inside TV. This is not infestation. Blue screen cannot be caused by insects - i