HB
Heinrich B

1 reviews | Active since Nov 2018

15 Dec 2020, 10:52

Solomon Cycles Gift Acres

Unfortunately this star rating does not go into the negative. This morning I visited Solomon cycles at Gift Acres for the first and last time. What an utterly useless experience - what utterly rude and useless service. Pathetic joke of a group of people. Upon entering the store, I went to the left where a group of 5 men behind a counter were conversing and working on bicycles., No-one bothered to approach,, despite the closest gentleman being about 2 metres away behind a counter. Suddenly someone appeared from behind and they immediately assisted him (obviously they were acquainted) and helped him to carry his bikes from his car that was parked in a handicapped zone. At this stage no one behind the counter has even acknowledged my presence - So I stood still, curious to see how this will unfold. eventually I spoke up asking assistance and they told me to fetch my 2x cycles - it was also raining hard and the available legal parking was not close to the shop. Nether my family, nor I will ever return and they can read about themselves on every social media platform that there is. So, we will from now on take our bicycles to Dykor Road, where service is friendly with quality people

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Replies (1)
Solomons Cycles
Solomons Cycles's reply17 Dec 2020, 09:27
Official
Hello Heinrich

We appologize for the experience you had in our store. We value our customers highly and do not tolerate any type of situation that puts our customers in a uncomfortable position. We are busy with an investigation, our manager will phone you to resolve this issue. Best Regards Team