No response received from Solomans

I contacted Solomans on their website concerning the possibility of returning a purchase on the 11th January, to which I got an immediate automated response copied below: Dear Peter Hughes We have received your message: ......................................................... Query about swopping an item or returning for credit ......................................................... Thank you so much for contacting us. We will get back to you shortly. Warmest Regards Team

As no reply had been received by 29 January I followed up as below: My email of 11 January to which you promised a reply “shortly” remains unanswered. When can I expect a response please?

Peter Hughes

I have as yet heard no further.

Help please??

Peter Hughes