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Annelien E

1 reviews | Active since Jun 2016

16 Mar 2021, 11:46

GAURENTEE NOT WORTH THE PAPER ITS WRITTEN ON!!!!! DON'T BUY ANYTHING FROM SOLOMONS.

On the 08th of October 2020 we've bought a Watersnake motor from Solomons in Pta North. We were informed that there is a 1 year gaurentee on the motor. 4 months later we took the motor back after it just died whilst we were on our way from our sailboat to the jetty in our dinghy. This motor had only 45 minutes to an hour running time in the complete 4 months we had this motor. We used it 3 times to get to and from our sailboat. We waited three weeks for this motor be be opened and looked at only to hear a lot of excuses as to why this motor cannot be repaired under the warrenty / gaurentee. Be warned whatever you do, any gaurentee from solomons is not worth the paper its written on. THEY WILL NOT HONOUR IT.

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Replies (1)
Solomons Cycles
Solomons Cycles's reply17 Mar 2021, 08:30
Official
Hi Annelien

We are so sorry for your experience.
We did send in your unit to the supplier for an assessment, they found that the unit was abused, due to improper handling. 
Therefore any guarantee is voided.
We have never had an issue with guarantees in the past with customers. 

Have a lovely day