Very bad service

Pls dont ever deal this there online store. I placed a second order of same shoes just different size on the 4th and even explained to the online consultant. The consultant (Terry) confirmed the order is ready, they just waiting confirmation from bank for deposit. By the 15th I still did not received anything so I phoned, he promise to check with courier company. I phoned again later and he said \my order is confused\" because I order and paid for same shoes twice diffrent and on days. I cant understand why is it confusing if I've discussed the situasion that one is for my daugter and obe for me. Then I request and confirmed to pls give me feedback on my private email adres as I will not be at work. Next day I phone and he said \"but I sent you feedback on my work email...really!!!! And I have to wait another 5 days for my shoes and he is very confussed why I'm upset. When I request is managers name he put the phone down in my ear. I phoned swithboard 6 times and everytime the just put the phone down whe I ask for a manager!!!!"