Refund

<p>I have made a layby at Solo walking fashion at Southgate mall (VAT number: ********** 244, Telephone number 011 ********** ) date 08 July 2017. I went to the shop on the 09 August to cancel laybye because I do not need goods laybyed anymore.</p> <p> </p> <p>The cashier that assisted me informed me that she won’t be able to give me cash; I can only receive a voucher to buy in future. I informed her that there is nothing I will need from the shop I need my cash, as stated on their receipt you will be receive 100% Credit note.</p> <p> </p> <p>Cashier refused and said I must call head Office on 012 ********** .</p> <p> </p> <p>Today on the 10.08.2017 @ 12h00 I called head office I did not get help I was told I needed to speak to Ntsoaki the area manager of Southgate. I was given the number to call her on ********** 151. I called Ntsoaki she also refused and said I must go back to the shop and get a voucher.</p> <p>I asked Ntsoaki(Area Manager of Southgate) where is it written that if you cancel your laybye you will receive a voucher. Ntsoaki rep**** that Credit note means a voucher.</p> <p> </p> <p>I called Solo Head office again on 012 ********** I spoke to Annah she said she will inform Kate to call me.</p> <p> </p> <p>I don’t think it’s a fair practice they are now forcing you to buy in their store even if you are no longer needing goods laybyed.</p> <p> </p>