No refund for damaged goods with lifetime guarante

on the 18/07/2015, I purchased a pair of Caterpillar boots from Solo. I was told that should any defects arise, I could bring back the shoe and collect another pair as it has a lifetime guarantee. alternatively I could get my money back. I noticed that the sole of the boot was coming apart from the shoe. I took it back to the store and asked for another pair. I was told that there is no stock available. I then asked for a refund so I could buy the same pair at another store, as I use the shoes daily for work. they did not give me a refund. I then spoke to the area manager who was very rude to me and insisted that I wait until they order a new pair which could take up to a few days. he also said that I was harassing him over the phone, however I could see that he did not want to give me a refund so he made excuses. I had left the pair there and took my invoice so that I could proceed with legal action against them. I will never support them again as they are breaking the laws of the consumer act.<br> <br> thank you.