BAD SERVICE AND FAULTY SHOES

<p>I BOUGHT A SHOE AT SOLO AND 3 DAYS LATER THE HEEL OM THE SHOE BROKE, I RETURMED THE SHOES AND THEY "SUPPOSINGLY" FIXED THE SHOES BUT WHEN I GOT THE SHOE BACK I COULDNT WEAR AS THE HEAL IS NOT UNCOMFORTABLE. THE SHOE IS NOW SITTING IN DROBE AND I CANT USE IT. I PAID ALOT OF MONEY FOR THE SHOE. I LOGGED A COMPLAIN WITH THE HEAD OFFICE AND 3 WEEKS LATER IM STILL WAITING FOR A RESPONSE FROM THE REGIONAL MANAGER. THIS NORTHGATE SHOP HAS NO SENSE OF URGENCY AND THE CLIENT SURVICE IS ****. WORSE SERVICE I'VE EVER RECEIVED. YOU GUYS ARE LOOSING ALOT OF CUSTOMERS BEFORE YOUR STAFF DOES NOT IN ANY WAY TRY TO RESOLVE OR ASSIST YOUR CLIENTS. I WORK IN RETAIL AND TRUST ME THIS IS NOT THE SERVICE A PERSON EXPECTS TO GET FROM A HIGH CLASSED STORE AS YOUR OWN AND WORSE OF ALL THE PRICES ARE HIGH AS WELL. SO ALL IN ALL I'VE NOW LOST MONEY BECAUSE YOU GUYS REFUSE TO TAKE THE SHOE BACK AND I CANT WEAR IT EITHER AND NO ONE IS WILLING TO EVEN APOLIGISE. THE LADY IN THE STORE EVEN SAID IT COULD BE DUE TO A FACTORY FAULT, MY QUESTION IS Y MUST I THEN PAY FOR THAT MISTAKE? </p>