Bad Customer Service & Attitude: Solo East Rand Ma

I made a lay-bye at Solo in Eastrand mall branch in March and received a message that this lay-bye will expire end of July so I must make a full payment. I went to the store on Friday the 24th of July to make the full payment. When I got there I saw another boot that I liked and wanted, I was with my sisters at the time. I requested to cancel the lay-bye and take this other boot, I was rudely told that the manager is not in and they dont have the authority to cancel the lay-bye. I then said ohk I'll pay for the lay-bye in full then I want to do an exchange I was taking two pairs now for R1000.00. Ladies at the cash desk Lindo and Thandi rudely told me that my lay-bye had expired and that their system will not do the exchange they have to call head office. I told them that I had received an sms saying that this lay-bye expires end of July and they can call head office I'll wait. They then said their head office is closed, meaning wont be assisted in anyway. I was inconvenienced by the people in that store who didn't want to exchange a pair that was R890.00 for two pairs worth R1000.00 & fact that I drove all the way from Nigel. Id like to exchange these shoes and want a Refund.<br>