Solid Doors
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Solid Doors
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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ivan S
1 reviews | Active since Dec 2014
6 Sept 2026, 10:05
No response WHATSOEVER.
I emailed (2 addresses) Solid Doors regarding their product information. Here is a transcipt verbatim: The "SAFEdor 8 Panel Contractors....Door" leaflet under 'Handling, Storage...' says : The door is for interior use only. Yet it is sold as an exterior door. (It looks like an exterior door). - Seems to be a misprint. Please see the attached. There are further errors in the instructions for "8 Panel Contractors Door": 1. There is no sticker / mark on the door or on the packaging indicating side for 'lock'. 2. The word 'stile' should be 'side'. 3. The vertical position of the lock is unimportant. Rather the position of the handle should be 1000mm max. from the bottom of the door. (International standard). There was no response WHATSOEVER.
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ivan S
1 reviews | Active since Dec 2014
6 Sept 2026, 10:05
No response WHATSOEVER.
I emailed (2 addresses) Solid Doors regarding their product information. Here is a transcipt verbatim: The "SAFEdor 8 Panel Contractors....Door" leaflet under 'Handling, Storage...' says : The door is for interior use only. Yet it is sold as an exterior door. (It looks like an exterior door). - Seems to be a misprint. Please see the attached. There are further errors in the instructions for "8 Panel Contractors Door": 1. There is no sticker / mark on the door or on the packaging indicating side for 'lock'. 2. The word 'stile' should be 'side'. 3. The vertical position of the lock is unimportant. Rather the position of the handle should be 1000mm max. from the bottom of the door. (International standard). There was no response WHATSOEVER.
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Shenley S
1 reviews | Active since Oct 2021
25 Sept 2025, 10:51
Bad Service and Poor Quality
Good day. I would like to lodge a customer complaint. On the 30th of August 2025 I purchased a wooden stable kitchen door from Cashbuild Mamelodi. When the door was installed the handyman showed some defects which were clearly from the factory / manufacturer (Solid Doors) The door was painted with a wood sealer three coats after instalation. I notified the store who told Solid Doors about the issue. A representative of Solid Doors (Quinton) was dispatched and after his inspection he report that the door had been rain damaged due too staying too long without vanish. 1. That time it had only been about a week since purchase. 2. installation there had not been rain in the area. 3. The door was covered with wood sealer after installation. 4. The report was sent to the store and only after I followed up after a week I was told about it. 5. This is bad service and frustrating from both Cashbuild and Solid Doors. There report was false and misleading and the store is dragging its feet to assist. I have attached photos as evidence.
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Shenley S
1 reviews | Active since Oct 2021
25 Sept 2025, 10:51
Bad Service and Poor Quality
Good day. I would like to lodge a customer complaint. On the 30th of August 2025 I purchased a wooden stable kitchen door from Cashbuild Mamelodi. When the door was installed the handyman showed some defects which were clearly from the factory / manufacturer (Solid Doors) The door was painted with a wood sealer three coats after instalation. I notified the store who told Solid Doors about the issue. A representative of Solid Doors (Quinton) was dispatched and after his inspection he report that the door had been rain damaged due too staying too long without vanish. 1. That time it had only been about a week since purchase. 2. installation there had not been rain in the area. 3. The door was covered with wood sealer after installation. 4. The report was sent to the store and only after I followed up after a week I was told about it. 5. This is bad service and frustrating from both Cashbuild and Solid Doors. There report was false and misleading and the store is dragging its feet to assist. I have attached photos as evidence.
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Replies (0)