Unpleasant customer service experiences

I previously posted on Google a review of my negative experience of customer service from Solar Supply in regard to my purchase and installation of solar panels, inverter and battery. The response I received to my review from Solar Supply was to threaten me with legal action against a so-called “defamatory” review of their business – and to demand that I delete my original review.

Not because my original review was in any way defamatory, but because I must now share this latest experience of doing business with Solar Supply, I have deleted my original review and am posting this one. I have seen an earlier review of Solar Supply that they provided good pre-sales service. I can completely endorse that, up to the point where they received their money and completed the installation. However, my experience of their "post-sales" service has been wholly negative. I will no longer in this review go into the detail of my negative experiences post installation, in case Solar Supply again wish to accuse me of defamation, other than to confirm my experiences of dealings with Solar Supply as being unpleasant. Another experience that I have most recently had is of Solar Supply in writing refusing to supply me with the SSEG documentation that they are obligated to supply to their customers, even if I were to pay separately for such documentation, unless and until I removed my original review of their service. Any customer has the legal right to post reviews of their experiences of their dealings with any business, restaurant, hotel, airline etc - be those reviews positive or negative - and without ************ or legal threats in response to their review. I would therefore caution against negative reviews of Solar Supply, even when customer experiences of them are negative.