Extremely poor service

We bought a generator from Solar Supply as a backup to our solar system as we run a business from home. We had it connected to our system and got it running. A little after a month we noted that the brand new generator was leaking oil. According to the on screen timer it had run a total of just over 9 hours. We contacted the company who expected us to bring the generator in for them to check. After many arguments, they arranged to collect it at a fee of R400 for a brand new machine under warranty. The machine was collected 27 June. It was allegedly sent to their supplier who found the fault but had no parts. We were told they were being flown in and would arrive within 10 days. One month later, we are still waiting for the parts. No replacement generators are available and no offer of a loan unit during a period with high load shedding periods, power failures and cloudy days.

DO NOT BUY FROM THIS COMPANY. The service ends as soon as the sales is concluded.