SMD - THE WORST

We are off the grid and in the last 4 year we have had Solar MD system we have spent 45 days approximately with total failure of the system. The last one my wife and 2 kids had to endure a month of total power failure - when contacting the "Help App" they basically told my wife they will not be able to help her because she is not qualified electrician, even though our installer was speaking her through what to do..... THEY BASICALLY IGNORED US 100%

The only way they would help is that we had to pay an electrician to remove the batteries (we have 3 x 3.7kW) and take them to Cape Town to see. They were then nice enough to do us a favour and not take 2 weeks, but 10 days to switch the batteries on. It is now basically a month later and till date I have asked Voltex and SMD to let me know why the batteries switched off - the BMS is supposed to look after the batteries. I still haven't received a report or any information - NONE WHATSOEVER!!!

The other problem is that SMD can change the setpoints of your inverter. E|very now and again my inverter setpoint changed "by themselves", when quiried SMD they say they didn't, so either their system is hacked or I'm doing it in my sleep. Just don't know why I would change a off-grid system to be only charged by GRID...

Also when there is Load shedding their App doesn't work all the time - when I queried it they said I should be aware that they have thousands of people on it and that I cannot expect their App to work all the time - WHAT THE HELL, REALLY....

Personally if I can give back the batteries and just get 50% off my original investment (which is substantial) I would sell them tomorrow - anyone out there looking second hand SMD batteries contact me ***)

SMD - I loathe the day that your system was installed in my house.