RC
Rob C

1 reviews | Active since Dec 2018

18 May 2021, 12:33

ZERO after sales service, guarantee or not

Sell and run, is the best I can say. I had my solar system installed by them, the service was great during the sale. After the sale, forget it, no service at all. I had an issue a few months after installation, after 2 months of calls to Barry, he eventually explained to me I must look on the roof as the sensor may have come out. So I did and that was the problem, the sensor was not secured at all. I then a few months down the line had an error 7 code, that means no hot water, he has been on his way since October 2020 to fix it, and still waiting, even after reporting it to Solar Guru no luck at all. I eventually got an accredited Solar expert to solve the problem and was pointed out how many things of the installation was incorrect and does not comply to the standard. So guys, they might be cheaper than most, but don't expect any after sales service, ZERO that is what you will get

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Replies (1)
Solar Guru
Solar Guru's reply22 Nov 2021, 13:55
Official
 Hi
We can’t thank you enough for the kind words about product/service. Your review means a lot to us and lets us know we’re on the right track.