Based on recent customer reviews, Solar Guru is described as a dependable solar geyser installer whose crews arrive on time, work neatly and explain the system before leaving. Customers consistently report reliable hot water and lower electricity usage after conversion, with named staff such as Chris, Zaltin and Carmen singled out for helpful, low pressure guidance. A small number of accounts describe warranty and compliance paperwork disputes.
Top Strengths:
- •Customer Service & Professionalism: Customers repeatedly name Chris, Zaltin and Carmen as friendly, knowledgeable and patient with questions. A recurring theme is crews that take pride in their work, answer everything asked and never make the buyer feel pressured or rushed.
Replied to 100% of negative reviews
Reply time on negative reviews: 4118h 5m
TrustIndex
8.8
Ranking
#1
in Solar & Energy
Reply Time
568h 53m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 4118h 5m
Nov '25 - Oct '26
Frequently Asked Questions About Solar Guru
What do customers say about Solar Guru?
Based on recent customer reviews, Solar Guru is described as a dependable solar geyser installer whose crews arrive on time, work neatly and explain the system before leaving. Customers consistently report reliable hot water and lower electricity usage after conversion, with named staff such as Chris, Zaltin and Carmen singled out for helpful, low pressure guidance. A small number of accounts describe warranty and compliance paperwork disputes.
What is Solar Guru's biggest strength?
Solar Guru's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professionalism. Customers repeatedly name Chris, Zaltin and Carmen as friendly, knowledgeable and patient with questions. A recurring theme is crews that take pride in their work, answer everything asked and never make the buyer feel pressured or rushed.
What are the most common complaints about Solar Guru?
The most common complaint about Solar Guru, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. While most customers call the systems money well spent and praise honoured warranties, a recurring friction point is warranty disputes, where one buyer was quoted a high repair fee for a burnt control box blamed on a power surge.
How does Solar Guru compare to other Home Services companies?
Solar Guru scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Home Services, compared to the Home Services industry average of 3. Their strongest theme is Customer Service (4.6); their weakest is Pricing & Billing (4.1). The top AI-rated Home Services business on Hellopeter is (). How is the AI Score calculated? →
Is Solar Guru trustworthy?
Solar Guru has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4118 hours 5 min. Hellopeter has tracked Solar Guru across 267 total reviews. How is the TrustIndex calculated? →
Recent reviews (98)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I had two geysers converted to solar by Solar Guru last week and I'm very happy with the whole ex...
I had two geysers converted to solar by Solar Guru last week and I'm very happy with the whole experience. From getting the quote and arranging the installation to the actual work on the day, everything went smoothly. Communication was good, the installation team did a neat job and explained the systems before they left. Both solar geysers are working well and the whole process was much easier than I expected. Good service from start to finish and I would definitely recommend Solar Guru.
1 reviews | Active since Sept 2026
I had two geysers converted to solar by Solar Guru last week and I'm very happy with the whole ex...
I had two geysers converted to solar by Solar Guru last week and I'm very happy with the whole experience. From getting the quote and arranging the installation to the actual work on the day, everything went smoothly. Communication was good, the installation team did a neat job and explained the systems before they left. Both solar geysers are working well and the whole process was much easier than I expected. Good service from start to finish and I would definitely recommend Solar Guru.
1 reviews | Active since Sept 2026
Had my solar geyser installed by Solar Guru about 6 years ago and only now had to do some mainten...
Had my solar geyser installed by Solar Guru about 6 years ago and only now had to do some maintenance on it for the first time. Everything is working 100% again. I was happy with their service back then and 6 years later I can still say the same. Really good service.
1 reviews | Active since Sept 2026
Had my solar geyser installed by Solar Guru about 6 years ago and only now had to do some mainten...
Had my solar geyser installed by Solar Guru about 6 years ago and only now had to do some maintenance on it for the first time. Everything is working 100% again. I was happy with their service back then and 6 years later I can still say the same. Really good service.
1 reviews | Active since Sept 2026
I was a bit nervous paying a deposit at first because you hear about so many solar ****s these days
I was a bit nervous paying a deposit at first because you hear about so many solar ****s these days. But everything with Solar Guru went exactly as they said it would. The installation was done and I'm very happy with the work. Glad I took the chance with them. There are still companies out there that do what they promise.
1 reviews | Active since Sept 2026
I was a bit nervous paying a deposit at first because you hear about so many solar ****s these days
I was a bit nervous paying a deposit at first because you hear about so many solar ****s these days. But everything with Solar Guru went exactly as they said it would. The installation was done and I'm very happy with the work. Glad I took the chance with them. There are still companies out there that do what they promise.
1 reviews | Active since Sept 2026
Solar Guru converted 15 geysers in our complex last week and everything went really well.
It was a big job but their team handled it properly and the whole process went smoothly. We're very happy with the work and will definitely recommend Solar Guru for the remaining geysers in the complex.
1 reviews | Active since Sept 2026
Solar Guru converted 15 geysers in our complex last week and everything went really well.
It was a big job but their team handled it properly and the whole process went smoothly. We're very happy with the work and will definitely recommend Solar Guru for the remaining geysers in the complex.
1 reviews | Active since Sept 2026
I was honestly a bit sceptical about installing a solar geyser and wasn't sure if it would really...
I was honestly a bit sceptical about installing a solar geyser and wasn't sure if it would really make much of a difference. After having it installed by Solar Guru, I'm really glad I went ahead with it. The system works great, we have plenty of hot water and I can already see the difference in our electricity usage. Definitely one decision I don't regret.
1 reviews | Active since Sept 2026
I was honestly a bit sceptical about installing a solar geyser and wasn't sure if it would really...
I was honestly a bit sceptical about installing a solar geyser and wasn't sure if it would really make much of a difference. After having it installed by Solar Guru, I'm really glad I went ahead with it. The system works great, we have plenty of hot water and I can already see the difference in our electricity usage. Definitely one decision I don't regret.
1 reviews | Active since Sept 2026
I've had a few solar geysers installed by Solar Guru over time and have always been happy with th...
I've had a few solar geysers installed by Solar Guru over time and have always been happy with their work. I normally deal with Carmen and she is always helpful and keeps me updated throughout the process. The installations have been done properly and everything has worked well. I keep coming back for a reason and would definitely recommend Solar Guru.
1 reviews | Active since Sept 2026
I've had a few solar geysers installed by Solar Guru over time and have always been happy with th...
I've had a few solar geysers installed by Solar Guru over time and have always been happy with their work. I normally deal with Carmen and she is always helpful and keeps me updated throughout the process. The installations have been done properly and everything has worked well. I keep coming back for a reason and would definitely recommend Solar Guru.
1 reviews | Active since Sept 2026
Chris and his team installed a 300L solar geyser for us and did a really good job
Chris and his team installed a 300L solar geyser for us and did a really good job. They completed the whole installation in about three hours and left everything neat when they were done. You can see these guys know what they're doing. Very happy with the work and I would recommend them anytime.
1 reviews | Active since Sept 2026
Chris and his team installed a 300L solar geyser for us and did a really good job
Chris and his team installed a 300L solar geyser for us and did a really good job. They completed the whole installation in about three hours and left everything neat when they were done. You can see these guys know what they're doing. Very happy with the work and I would recommend them anytime.
1 reviews | Active since Sept 2026
Really good service from Solar Guru
Really good service from Solar Guru. Everything was handled well from the first call right through to the installation. Communication was good, the team arrived as arranged and the whole process was easy. Very happy with the service I received and would definitely recommend them.
1 reviews | Active since Sept 2026
Really good service from Solar Guru
Really good service from Solar Guru. Everything was handled well from the first call right through to the installation. Communication was good, the team arrived as arranged and the whole process was easy. Very happy with the service I received and would definitely recommend them.