Avoid Solar Guru for bad after sales service

<p>Avoid Solar Guru at all cost.</p> <p>I want to complain about the bad service from Solar Guru. Like most companies they are great at selling and getting the first step installed and done, but thereafter they do not seem to understand what you need.</p> <p>I'm initially unhappy about the promise of a 60% reduction in electricity bill (yes, its stated as "could" and not "will" so I assume they are covered). But my bill went down a little, and now it seems to be higher than before.</p> <p>Then their system failed, the backup element is tripping my power and so I only have hot water in the afternoons if the sun was shining, and nothing in the mornings. Obviously to me this is an emergency. I've always had the experience from all other companies dealing with geysers that if you have an issue it is sorted the same day (even replacing a full system if your geyser bursts.) This makes sense to me, because its an emergency and needs quick response.</p> <p>They can only help me tomorrow. So for another day my family cannot bath due to no hot water in the house.</p> <p>Yes, I understand that they have a schedule and made commitments and even though I sent them a note yesterday evening they probably only read it this morning. But this is bad service for a customer to whom you gave a 5 guarantee, and the plain fact is that you are making an unhappy customer of me. Someone who is normally really patient and considering.</p> <p>So for all my friends, think twice about using Solar Guru.</p>