Unsatisfied and annoyed Client with SOLAR BEAM(durban north)

Good morning I purchased a new 300lt solar geyser “inroof tank “ from solar beam late 2019 fora new home.

A few days after the the installation I cAlled with issues of heavy leaks on the outlet pipes, it took many calls and emails for them to respond to my complaint, as I was just ready to hire a private company to come and sorry our this leak that was causing damage to my walls and high water bill, one of the technicians from Solar Beam had come over to come and see what’s wrong, this 1st issue took Almost a week if not longer to rectify .

Early this year just before our national lockdown, I called again to Solar Beam telling that the problem still persist, I had to now hire the services of a Domestic Plumber to come and check what was wrong, he then went up to the Geyer and found that the Geyser itself had burst,

When purchasing the geyser I was told that there’s a “10” year guarantee on both Tank and Panels,

I called SOLAR BEAM on the Monday just before the lockdown to come and sort out the burst geyser, again it took many calls to their for them to get out to my property, this for me was unsettling as I’m now CONVINCED TGAT ALL INDIVIDUALS THERE ARE ****** BECAUSE IM SURE THAT IF IT WERE A NON BLACK CLIENT REPORTING ANY ISSUE I WOULD HAVE BEEN ATTENDED TO PROMPTLY, I payed exactly what was asked of me as their client for the geyser and installation but their after sales service is really terrible thus far.

One day before our Natiional Lockdown their technician came over and isolated the geyser and left. At that time I had moved in into the house. To date I have been without hot water for more than 60 days. I’ve sent many emails and made more calls than I can remember, the lady that I was in communication with at Solar Beam is “ SHEREEN PARTHER” , I had explained you SHEREEN that we recently had a new born baby at home and ive now had to sent of my new born baby and wife to go and live with her parents as we cannot live in a house without HOT WATER ESPECIALLY HAVING ANEW BORN BABY AT HOME. THIS FOR IS RELLY NOT ACCEPTABLE AS I NOW HAVE TO LIVE AWAY FROM NY FAMILY BECAUSE OF THIA COMPANYS DISREGARD FOR ME A S A “ BLACK CUSTOMER “ when purchasing this geyser my MONEY WASNT BACK BUT NOW WHEN THERE ARE ISSUES THAT NEED TO BW RECTIFIED, I’m being put at the back of the LIST ,

I’ve sent sms to these numbers

+27 (81) ***

+***5 ””That’s when SHERWWN CALLED AFTER BEEN TOLD THAT I HAD SENT THEM TEXT Below””

Good after. My name is Sizwe sipho Buthelezi, my address is 1032 Street 107622, Inanda Glebe, Durban, Kzn, 4309, I had called on the 24th of March 2020 , there was a lot of water being wasted through the overflow pipe. A technician came through on the 25th and found that the geyser had burst and needed to be replaced.

At that time I have not moved in, the plumbers had opted to disconnect the geyser.

I have moved into my home and have not had hot water for almost 30 days. I need urgent assistance for the geyser to be replaced. I also have a newborn baby at home. Thus making it difficult for is to live, Ive now had to move my wife and bay over to stay with my parents. My request is to please send someone before the end of this week to come and replace the burst geyser.

during the past weeks I’ve been promised that they would replace the said geyser so I can have my family back living with me again.

Countless promises made Nd NOTHING DO E, instead even on days that they were supposedly arranged to co e replace no communication from the company to say that theta the not COMING ANYMORE, I have been the person calling calling everyday.

The last promise made was installation for THURSDAY THE 21/05/2020 , called to find out what time to expect the technician and I had made arrangements for my family to come back because we would have HOT WATER BY THE END OF THE DAY, I called SHEREEN and she assured me that by end of the day my new geyser would be installed. At 12:30 pm I called again to gmfind our what was happening and she promised me that by 2pm their technician would be home to replace the burst geyser, At exactly 2:45pm I recieved a called from their technician pleading with me telling me that he would come on the 22nd Friday the next day because he wasn’t aware that he had to come over to my place to replace the GEYSER. I TOLD HIM THAT I CANNOT HAVE HIM THE NEXT DAY AS MY BABY AND WIFE WERE BOTH BACK AT HOME AND WE NEEDED HOT WATER, he then said he would tell the office. The lady from Solar Beam Shereeen PARTHER called to make a silly explanation and I wasn’t able to hear this as I was told by their technician that he was sent to another Job in Phoenix t lo rectify something the VERY SAME MORNING I WAS PROMISED THAT HE WOULD BE SENT OVER TO NY PLACE. AGAIN THIS SHOWS HOW SOLAR BEAM IS BEING ****** IN NOW ATTENDING TO THEIR NON BLACK CLIENTS AND WANTED TO ATTEND MY PROBLEM LAST. IM BERY DISAPPOINTED IN THE WAY THIS COMPANY HAS HANDLED MY COMPLAINT, if possible I would like a complete refund so I can get myself a company that has ETHICS AND MORALS AND THAT IS ABLE TO TREAT ALL THEOR CUSTOMERS WITH THE SAME DIGNITY AND RESPECT WE ALL DESERVE.