Be Aware if you have the mild steel geysers, BIG PROBLEMS WITH THE WARRANTY

A couple of months ago we experienced a leaking geyser. After A site visit it was agreed the geyser would be replaced under warranty. It took 3 weeks to replace the Mild Steel geyser. During the 3 weeks we wasted water and had no hot water. Every time I phoned , it was the suppliers problem. You do not carry ANY BACK UP STOCK!? Eventually the geyser was replaced.

Now, I phoned on Friday, the main house solar geyser has burst. No hot water and water pouring out. The response I get is we can only come on Monday. No offer to come and at least turn the feed off to the geyser. Now we wait for Monday, the family has no hot water! Hopefully your team will come early on Monday. I assume you will have no replacement geyser as per my contact on Friday. We will now have to wait for 3 weeks for a replacement and have no hot water!

Why do you not offer an emergency service to at least shut of the leaking geyser? Why do you now carry any back up stock? Why do you not have a loan geyser, to give the client hot water until the new geyser arrives? Why is there no SHUT OFF VALVE to the Solar Geyser?

I must say, that as a Company, I thought very highly of your service, Camille gave excellent service. All I can say, is that you do not seem to worry about the geyser you installed under the Government scheme and As such the service is basically no-existent.

PLEASE can you address these issues and get them sorted out. I look forward to Monday 21st, perhaps you can impress me? Regards David