lB
lordwick B
1 reviews | Active since Mar 2017
11 Jul 2026, 20:39
Snapcraze Bull****
I have a purchase cell phone on the 06 of July 2026 . 5 days later the order is still processing. Utterly disappointed. This was my second purchase. Do not think I will be buying from you guys again not even recommend you. Maybe a refund will be my last resort.
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Snapcraze's replyOfficial
01 Sept 2026, 10:41Dear lordwick Baloyi
Thank you for your feedback. We would like to clarify the timeline: your order was placed after hours on a weekend at 8PM, 6th July, but payment had cleared for processing on 7th July, as you know we only start processing an order / allocating stock once payment has cleared, until then an order is on hold. Your device was dispatched that Friday, remained in transit over the weekend, and was delivered to you on Monday—marking processing time at 4 business days. Nevertheless your delivery was delayed by a business day and we sincerely apologise for the delay and disappointment, we always aim to deliver as fast as possible but are not immune to warehouse or courier delays, like every online store.
Thank you for your feedback. We would like to clarify the timeline: your order was placed after hours on a weekend at 8PM, 6th July, but payment had cleared for processing on 7th July, as you know we only start processing an order / allocating stock once payment has cleared, until then an order is on hold. Your device was dispatched that Friday, remained in transit over the weekend, and was delivered to you on Monday—marking processing time at 4 business days. Nevertheless your delivery was delayed by a business day and we sincerely apologise for the delay and disappointment, we always aim to deliver as fast as possible but are not immune to warehouse or courier delays, like every online store.
Because you received great service on your first purchase, we are disappointed that you resorted to posting a negative review instead of getting in touch with us directly. Had you reached out, we would have gladly clarified the tracking or done our best to provide compensation for any frustration regarding standard transit times.
As you know we value our repeat customers and remain available if you would like to discuss this further.
Warm Regards
Snapcraze Support
Snapcraze's reply01 Sept 2026, 10:41
Official
Dear lordwick Baloyi
Thank you for your feedback. We would like to clarify the timeline: your order was placed after hours on a weekend at 8PM, 6th July, but payment had cleared for processing on 7th July, as you know we only start processing an order / allocating stock once payment has cleared, until then an order is on hold. Your device was dispatched that Friday, remained in transit over the weekend, and was delivered to you on Monday—marking processing time at 4 business days. Nevertheless your delivery was delayed by a business day and we sincerely apologise for the delay and disappointment, we always aim to deliver as fast as possible but are not immune to warehouse or courier delays, like every online store.
Thank you for your feedback. We would like to clarify the timeline: your order was placed after hours on a weekend at 8PM, 6th July, but payment had cleared for processing on 7th July, as you know we only start processing an order / allocating stock once payment has cleared, until then an order is on hold. Your device was dispatched that Friday, remained in transit over the weekend, and was delivered to you on Monday—marking processing time at 4 business days. Nevertheless your delivery was delayed by a business day and we sincerely apologise for the delay and disappointment, we always aim to deliver as fast as possible but are not immune to warehouse or courier delays, like every online store.
Because you received great service on your first purchase, we are disappointed that you resorted to posting a negative review instead of getting in touch with us directly. Had you reached out, we would have gladly clarified the tracking or done our best to provide compensation for any frustration regarding standard transit times.
As you know we value our repeat customers and remain available if you would like to discuss this further.
Warm Regards
Snapcraze Support