Poor Communication from SnapCraze

Dear Lunga,

We are sorry to hear that you’re not happy with our service, however it seems you may have not seen/ noticed your email notifications as your profile shows the following:

You placed multiple orders #80739, #80740, #80736, 1 of which went through successfully: Order #80736. This would’ve resulted in a significant number of automated emails being sent to your mailbox & is likely the reason you’ve not noticed your order status updates for the Order #80736 that you paid for.
Unpaid Orders #80739 & #80740 were cancelled automatically hence they no longer exist on your profile.

I can confirm that for your successful order #80736 our system shows the following time-stamped updates were provided to you:

1. Your order #80736 was placed & paid for on the weekend outside of business hours: Saturday, 9th August 2025 at 00:57
An automated mail confirming the order confirmation was sent to you instantly

2. Proof of payment was received on Sunday, 9th August 2025

Your order was updated to a “Processing” status on Monday, 10th August 2025 at 1:05PM when our offices re-opened
An automated mail confirming this order status change to “Processing” was generated & sent to you at 1:05PM

(you can check your spam folder for good measure, as it shows it was successfully delivered)

3. Payment cleared on Tuesday, 12th August 2025 (the second business day after payment was made) & your order is now being prepared for delivery

A tracking number will be provided once the Courier Guy tracking is active. Your delivery can be expected tomorrow🎉

If our automated mails have gone to your spam, please could you kindly unmark as spam to ensure you receive our email updates in your inbox to avoid confusion going forward. 

E-mails are tended to Afterhours for urgent queries & you’re encouraged to get in touch with us via e-mail for any queries at any time. This is the best means of communication for any concerns you have & peace of mind would’ve been restored had we been given the opportunity to assist with your mails that have gone unnoticed. 

Concerning our telephone support; our lines are open Monday- Friday between 10AM-6PM, I’ve searched for the number on your order & have found no record of any missed calls from your number. If you’ve tried to contact us from a different number, please could you provide this number so we can investigate further as we’re always committed to providing support via multiple channels & if ever a call is missed that call is usually returned by a team member when we re-open. We sincerely apologise if we’ve not returned your call yet.

We have tried to contact you earlier today as well to reach out for reassurance however you advised that you’ll contact us later as you were in a meeting. 

We appeal to you to please check your mails to avoid any undue frustration through your order process & please reach out to us via email for urgent assistance - we are always available to assist you & have various methods of communication open for this reason as we understand the trust our customers extend to us when they place orders on an online platform. I can assure you we take communication very seriously & we apologize if any undue stress has been caused on your side, however we encourage you to please check the automated email updates & your spam folder if not found the next time you place an online order as this is the only reason for the frustration / worry at this time. 

We look forward to hearing from you again & Hope that your faith in us is restored 🙂 Your device will be with you at the Snap of a finger 👌


Have a great day further 


Kind Regards,

your Snapcraze-ee Fam