TK
Theophilus K
1 reviews | Active since Sept 2023
27 Feb 2024, 11:28
Worms in package lining
I have bought a snowflake flour from Shoprite and the opening had worms on it I sent them an email and called but they don't answer their calls this shows that they don't value their customers this is the third time we found worms I'm even trying to convince my mom to change brands coz this one is not working
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Premier FMCG's replyOfficial
09 Apr 2024, 16:56Good day Theophilus,
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.
We would also like to apologise for the delay in response as we were experiencing technical issues.
The Team did advise that you reached out via email.
Our sincere apologies once more and thank you for being one of our loyal customers.
We will make a follow up and reach out to you to assist further.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.
We would also like to apologise for the delay in response as we were experiencing technical issues.
The Team did advise that you reached out via email.
Our sincere apologies once more and thank you for being one of our loyal customers.
We will make a follow up and reach out to you to assist further.
Kind Regards
Premier FMCG Customer Care
***
Premier FMCG's reply09 Apr 2024, 16:56
Official
Good day Theophilus,
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.
We would also like to apologise for the delay in response as we were experiencing technical issues.
The Team did advise that you reached out via email.
Our sincere apologies once more and thank you for being one of our loyal customers.
We will make a follow up and reach out to you to assist further.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.
We would also like to apologise for the delay in response as we were experiencing technical issues.
The Team did advise that you reached out via email.
Our sincere apologies once more and thank you for being one of our loyal customers.
We will make a follow up and reach out to you to assist further.
Kind Regards
Premier FMCG Customer Care
***