MS
Michelle S

1 reviews | Active since Jul 2012

06 Jul 2023, 16:05

WORMS AND WEEVILS IN SEMOLINA - TWO CONSECUTIVE TIMES

Last year i bought a bag of Semolina. Had worms in it. Emailed them with photos and videos. Follows. No response whatsoever from them. One year later, gave them the benefit of the doubt, thinking it was a once off, i bought another bag of Semolina. This time, multiple tiny worms and weevils. Reported it through their customer line, they gave me an email to share photos of package, batch, etc. Sent the email, received *** - also shared previously email thread from a year ago. Surprise - NO RESPONSE WHATSOEVER. Your company is disgusting!!! You should rather go out of business because the quality of your food item is pathetic and disgusting, and you have no customer care skills or concern for your customers at all. You don't care when people complain about your products.

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Replies (1)
Premier FMCG
Premier FMCG's reply06 Jul 2023, 16:31
Official
Good day Michelle, 
  
We at Premier FMCG would like to extend our sincere apologies for the unpleasant experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
 
Rest assured that the matter will be forwarded to the appropriate department to look into it and have it addressed accordingly.

One of our consultants will contact you to provide feedback.

Kind Regards,
Premier FMCG - Snowflake